Why in the News?

Recently, the Minister of State (Independent Charge) for Science & Technology, MoS Personnel, Public Grievances, and Pensions introduced the upgraded version of the Intelligent Grievance Monitoring System (IGMS 2.0).

About the Intelligent Grievance Monitoring System (IGMS) 2.0:

• IGMS 2.0 is a digital platform and Automated Analysis in Tree Dashboard portal, under the purview of the Department of Administrative Reforms and Public Grievances (DARPG).
• Implementation of this system has been entrusted to IIT Kanpur.

Key Objectives:

• The Dashboard provides real-time tabulated analysis of both filed and resolved grievances, offering insights at state, district, and ministry levels.
• It assists in identifying the underlying causes of grievances.
• Additionally, this portal streamlines the creation of draft letters for specific schemes or ministries, expediting the grievance resolution process within the respective ministries and departments.
• IGMS 2.0 is equipped with Artificial Intelligence (AI) capabilities, enhancing its functionality.